rayaTerms of Use

When you open an account on raya, you enter into a service agreement with us. Our terms set out the conditions under which we provide access to slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). These terms apply to all account holders regardless of location, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), or device.

Our services on raya are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not actively market or advertise our services outside permitted regions, and we may suspend accounts if we detect access from restricted jurisdictions.

This page outlines account eligibility, deposit and withdrawal mechanics, bonus terms, dispute resolution, and our liability framework. For additional detail, see our Privacy policy and Legal notice

Account eligibility and opening conditions on raya

To open an account on raya, you must be of legal age in your jurisdiction and not subject to any legal prohibition against online gaming. We require accurate personal information at registration—your full name, date of birth, email address, and phone number. Providing false information violates our terms and may result in account suspension and forfeiture of funds.

Each person may hold only one active account on raya. If we detect duplicate accounts, we reserve the right to close all associated accounts and forfeit balances. Account sharing, proxy access, or use by minors is strictly prohibited.

Once your account is created, you gain immediate access to our slot tournaments, live-dealer tables, and sportsbook markets. However, before you can withdraw any winnings, your account must pass Know Your Customer (KYC) verification. This is mandatory and non-waivable. You must submit a government-issued ID and proof of address. Our compliance team reviews submissions within standard business timelines—typically 2–4 business hours. Until verification is complete, your winnings remain locked in your account balance.

Deposits, withdrawals, and settlement on raya

We support six primary payment corridors for deposits: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle instantly. Bank transfers queue during business hours and typically settle within a few hours on business days. Weekend and holiday transfers (Idul Fitri, Idul Adha, Imlek, Nyepi) may extend to the next business day.

Minimum deposit amounts are set at a few thousand IDR to accommodate casual players. Maximum deposits scale based on your account verification tier and transaction history. The deposit interface displays your personal limits before you confirm the transaction.

Withdrawals from your raya account process in order received during business hours. For verified accounts, digital wallet withdrawals (online payment, e-wallet, mobile banking, local payment) typically complete within 1–4 hours. Bank transfers extend to the next business day depending on your receiving institution. We do not guarantee same-minute processing; banking infrastructure and anti-fraud review windows are outside our direct control. During peak periods (tournament finals, holiday windows, or major Liga 1 / Piala Indonesia / Piala AFF events), withdrawal queue times may lengthen temporarily.

We process withdrawals in order received. Settlement timelines depend on your payment method and banking infrastructure, not on raya's processing speed alone.

Bonus terms and tournament participation on raya

We run daily and weekly slot tournaments across Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournament entry is free for all verified raya players. We publish tournament criteria 48 hours before start: the metric (total spins, cumulative wins, or bonus-round frequency), entry window, and settlement date. Your session automatically logs to the leaderboard as you play. At tournament close, we calculate final rankings and credit prizes to your account balance within 24 hours.

Any promotional bonus or tournament prize credited to your account is subject to our bonus terms. Bonuses are non-transferable and may carry usage restrictions (e.g., applicable only to specific games or within a defined time window). We reserve the right to modify or cancel bonus offers with notice. Abuse of bonus mechanics—including collusion, multi-accounting, or exploitation of system errors—may result in forfeiture of the bonus and account suspension.

All games on raya use server-side random number generation audited by third-party compliance firms. Settlement is algorithmic and deterministic—no manual intervention, no hidden mechanics. Your session history logs every spin, stake, and outcome, available in your account dashboard at any time.

Account opening

Instant; requires accurate personal information and legal-age verification.

KYC verification

Mandatory before withdrawal; typically 2–4 business hours.

Deposit settlement

Instant for digital wallets; queued for bank transfers during business hours.

Withdrawal processing

In order received; 1–4 hours for digital wallets, next business day for bank transfers.

Dispute resolution and liability on raya

If you believe an error has occurred on your account—a missing deposit, an incorrect settlement, or a technical malfunction—contact our support team via live chat or in-app messaging. Provide your account number, transaction ID, and a clear description of the issue. Our team will investigate and respond within standard timelines. If we confirm an error, we will correct your balance immediately.

We are not liable for losses arising from your own actions: incorrect payment details, account sharing, unauthorized access due to weak passwords, or use of raya services in violation of local law. We are also not liable for third-party service failures (payment processor outages, banking delays, internet connectivity issues) beyond our control.

Our maximum liability to you is limited to the amount of funds in your account at the time of the claim. We do not accept liability for indirect, consequential, or punitive damages.

Jurisdiction and service restrictions on raya

Our services on raya are available only in jurisdictions where online gaming is permitted by local law. We do not actively market or advertise our services outside permitted regions. Players are responsible for verifying that access and use comply with their own location's regulations. If you access raya from a restricted jurisdiction, we may suspend your account without notice.

These terms are governed by the laws of the jurisdiction in which raya operates. Any dispute arising from your use of raya shall be resolved through our internal dispute resolution process first. If resolution cannot be reached, you may pursue further action through applicable legal channels in your jurisdiction.

Account suspension and termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, attempt to exploit system vulnerabilities, or access raya from a restricted jurisdiction. Suspension may be temporary (pending investigation) or permanent (if violations are confirmed). Upon termination, your account balance is forfeited unless we determine the suspension was in error.

You may request account closure at any time by contacting our support team. Once closed, your account cannot be reopened, and any remaining balance is forfeited. We retain your account data for compliance and anti-fraud purposes as required by law.

Changes to our terms and final notice

We may update these terms at any time. Changes take effect immediately upon publication on this page. Your continued use of raya after an update constitutes acceptance of the new terms. We recommend reviewing this page periodically to stay informed of any changes.

If you have questions about these terms or our policies, contact our support team via live chat, in-app messaging, or email. Our team operates in English and local languages and can clarify any aspect of our service agreement. Whether you access raya from Jakarta, Surabaya, Bandung, Medan, or Semarang, we maintain consistent support availability and policy enforcement across all supported regions.

By opening an account on raya, you acknowledge that you have read, understood, and agree to be bound by these terms. Your use of our platform constitutes your acceptance of this agreement in full.