raya Casino & Sportsbook Service Notice

Our services on raya operate under strict jurisdiction-restricted access policies. We do not offer our platform in jurisdictions where online wagering is prohibited by local law. Each user is responsible for verifying that access to raya complies with the laws of their own location before opening an account or depositing funds.

This legal notice sets out our service availability, account eligibility criteria, data protection commitments, and dispute resolution framework. It complements our full Terms & Conditions and Privacy policyTogether, these documents define the legal relationship between you and raya.

We provide access to slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Payment options on raya include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All services are contingent on local law permitting such access.

Service availability and jurisdiction restrictions on raya

We operate our raya platform under the principle that access is available only where applicable local law permits. We do not actively market, advertise, or promote our services outside permitted jurisdictions. If we detect access from a restricted region, we reserve the right to suspend or terminate your account without notice.

Users are solely responsible for determining whether access to raya is legal in their location. We make no representations regarding licensing, regulatory approval, or legality in any specific country, state, or territory. By accessing raya, you confirm that you have verified compliance with your own jurisdiction's laws and that your use does not violate any local prohibition.

Our service is not available to residents of jurisdictions where online gaming or wagering is prohibited. If you reside in or access raya from such a jurisdiction, you do so at your own risk and in violation of our terms. We are not liable for any consequences arising from unauthorized access or use in restricted regions.

Account eligibility and user verification on raya

To open an account on raya, you must meet the following criteria: be of legal age in your jurisdiction, have the legal right to enter into binding service agreements, and not be subject to any court order or regulatory prohibition against online gaming. You must provide accurate and current personal information at registration. Providing false information is grounds for immediate account termination and forfeiture of funds.

All raya accounts must pass Know Your Customer (KYC) verification before you can withdraw any funds. This verification is mandatory, non-waivable, and required by law in most jurisdictions where we operate. You must submit a government-issued ID and proof of address. Our compliance team reviews submissions during standard business hours. Verification typically completes within 2–4 hours on business days, though review windows may extend during peak periods (major Liga 1 fixtures, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, or Nyepi holidays).

Each person may hold only one active account on raya. Duplicate accounts, shared access, or proxy registration is strictly prohibited. If we detect account abuse, we will close all associated accounts and forfeit any balances without liability.

Users are responsible for verifying that their access and use of raya comply with their own jurisdiction's laws. We do not offer our services where local law prohibits online wagering.

Data protection and privacy on raya

We at raya handle your personal and financial data under strict confidentiality protocols. Your account information, transaction history, and payment details are encrypted and stored securely. We do not sell or share your data with third parties except where required by law or to process your transactions (e.g., payment processors, compliance authorities).

For complete details on how we collect, use, and protect your data, see our full Privacy policyThat document outlines data retention, third-party sharing, cookie usage, and your rights regarding data access and deletion. You may contact our support team if you have questions about how raya handles your information.

Liability limitations and dispute resolution

We are not liable for losses arising from your own actions: incorrect payment details, account sharing, weak password security, or use of raya in violation of local law. We are also not liable for third-party failures beyond our control—payment processor outages, banking delays, or internet connectivity issues.

Our maximum liability is limited to your account balance at the time of the claim. We do not accept liability for indirect, consequential, or punitive damages. If you believe an error has occurred on your raya account, contact our support team immediately with your account number, transaction ID, and detailed description of the issue. Our team will investigate and respond within standard timelines. If we confirm an error, we will correct your balance promptly.

For legal inquiries or formal dispute resolution, please contact our legal department through the FAQ page or submit a formal inquiry via in-app support. We will provide a detailed response within business timelines.

Jurisdiction check

You are responsible for verifying that access to raya is legal in your location.

Account eligibility

Legal age, accurate information, and no gaming prohibitions required.

KYC verification

Mandatory before withdrawal; ID and proof of address required.

Data security

Encrypted storage; shared only where required by law or transaction processing.

Our raya commitments and operational standards

We operate raya with transparency, fair settlement, and account security as core commitments. All games use server-side random number generation audited by third-party compliance firms. Settlement is algorithmic and deterministic—no manual intervention or hidden mechanics. Your session history logs every spin, stake, and outcome, available in your dashboard at any time.

Slot tournaments on raya are scheduled events with published entry criteria and settlement timelines. Participation is free for all verified players. We calculate final rankings automatically and credit prizes to your account within 24 hours of tournament close. Bonus terms and tournament prize usage may carry restrictions; we publish these in advance.

Payment on raya is processed through secure corridors. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet settle instantly. Bank transfers via mobile banking, local payment, online payment, or e-wallet queue during business hours and typically settle within a few hours on business days. Withdrawals process in order received; digital wallet withdrawals typically complete within 1–4 hours, while bank transfers extend to the next business day depending on your receiving institution.

Contact and legal notice

If you have legal questions or concerns about raya's operations, service availability, or compliance obligations, contact our legal team through our in-app support system or via the contact details in our Legal noticeWe maintain support across multiple communication channels and time zones to assist users from Jakarta, Surabaya, Bandung, Medan, and Semarang.

This notice is effective as of the date last updated on this page. We may revise it at any time. Your continued use of raya constitutes acceptance of the current version. If you do not agree with any part of this notice, discontinue use immediately.